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General

We offer two ways to design your space – using our design tool or by requesting free design service from our professional design team.

Need help designing your space? Master the art of designing with the Beyond Closet Help Hub. Our library of video tutorials and quick tips will have you maximizing your space in no time!

Our wall hung closet systems hang from the wall from a steel rail that is secured to your house’s framing. When properly designed and installed, our system can hold up to 1200 lbs (please notify your designer if you plan to hang anything other than clothes in your closet). Because it is attached to the wall, it allows for additional floor storage and makes it easy to vacuum your closet. Unlike floor mounted closet systems, our closet organizers do not require you to cut around or alter the moldings in your closet. And because it’s off the floor, there’s no need for you to shim to compensate for sloping floors or irregular walls in your closet.
Our closet systems use a standard top shelf height of 84 inches or 7 feet. This is based on a typical ceiling height of 96 inches or 8 feet and leaves a foot of usable shelf space the full length of the top shelf in your closet. The usable height for our standard hanging sections is based on this 84 inch height, (double hang is 40” top and bottom, tall hang is 65”, medium hang is 50 to 55” and short hang is 40”) and work well for people up to the height of 6 feet. If you are taller than this, the design for your closet organizer can certainly be customized in our design tool to accommodate your height or unique ceiling height. You may also give our design team a call during business hours at 1-800-910-0129, option 3 and they can access your saved design to assist you with top shelf height adjustments.
Yes we do give our customers the option of choosing floor mounted units for their closet organization. Our advanced closet design tool will always start as a wall hung system, but also gives you the option to select floor mounted units. Please go to Step 3 Design Units and select Unit Type then Floor Mounted Units to make this change when designing your closet. Floor mounted closet systems will require the removal of base trim for installation and the standard top shelf height will increase 2.75 inches. You may also give our design team a call during business hours at 1-800-910-0129, option 3 for assistance
Our closet organizers are made of high quality ¾” furniture-grade composite board. The surface is a thermally fused laminate that is baked on and not just glued. The wall-mounted systems hang on a durable steel rail that you secure to your house’s framing. An 8-foot section can hold up to 1,200 pounds when properly designed, installed and with the weight evenly distributed across all inter-sections (please notify your designer if you plan to hang or store anything other than clothing in your closet). See our product specifications and Lifetime Limited Warranty details.
Because our closet system is customized and we offer so many colors, finishes and design options tailored to your needs, we are not able to quote average pricing. We are not a franchise, so we pay no franchise fees or royalties. EasyClosets systems above $400 include free shipping. Our closet organizers come with a limited lifetime warranty for as long as you own your home, and our post-sale customer service department is available to you before, during and after your purchase, six days per week excluding major holidays. For additional warranty details and more information regarding cost, please call our sales and design department at 800.910.0129.
Our standard closet units are 14″ Deep. This is the closet industry standard. In certain situations, we can modify the depth of our units. Please call to request this special service.
Yes and No. We can supply you with beautiful custom sized doors in several styles to be mounted to the front of your closet organizers. We also do not sell traditional, sliding or bifold closet doors to go over the opening to your closet. We recommend you obtain those types of doors locally as well. Please call our design team at 1-800-910-0129, option 3 during business hours should you have any questions.
Absolutely! Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1-800-910-0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Customer Service Team a call at 1-800-218-2492 during business hours and they will assist you.
We do not recommend painting over the finish of an EasyClosets solution. Paint will not adhere properly to the surface of our thermally fused laminate panels. We offer a variety of high-quality and aesthetically pleasing finishes ranging from natural wood grain, to statement-making solid colors.

Ordering

Once you have a design you can order your closet organizer online or over the phone by calling our design team at 1.800.910.0129, option 3 during business hours.
BeyondClosets uses state-of-the-art manufacturing equipment and has one of the fastest turnarounds in the industry. Once your order is submitted, it will proceed immediately to manufacturing. As of this writing (July 2020), shipping times vary and we suggest you consult with one of our design consultants at 800.910.0129 to verify an estimated ship date (some restrictions such as inclement weather and acts of God may apply). Your project will ship via UPS or a freight carrier with design plans, instructions, and all of the hardware needed to make installation simple for you.
No Problem, just give our design team a call at 1.800.910.0129, option 3 during business hours and we’ll assist you with modifications to fit your needs. We can add or delete components for you and change dimensions for you. Our designers will help ensure you end up with the design that satisfies your closet organization needs and that best utilizes your available space.
Yes, please call if you would like us to ship your closet to you for a future ship date. We refer to this as an “on-hold” order. Your project will not be manufactured until you are ready. You can call your designer prior to your desired manufacturing date and make any changes you might require. If you add more to the project we will charge you the difference, and if you decide to delete anything we will refund you the difference. Then, when you are ready, we will send it to manufacturing.
If you’ve purchased your closet systems from us, we’re happy to sell individual components to you to change or modify that closet. Please have any information relating to your original order available when you call. Contact Customer Service at 1.800.218.2492.
Unfortunately, no. All sales are final. Due to the custom-cut to your specific dimensions nature of your order, and our fast turnaround, once your order is submitted it will proceed immediately to manufacturing and will ship as soon as possible. If you have doubts or reservations about your dimensions, or color choice, please take the time to review those elements before you place your order. One of our professional designers will be happy to help before the purchasing process. Our design department can be reached at 800.910.0129. Post-sale, please call our customer service department with any questions you may have, 800.218.2492.
Should you decide you want to modify an organization system purchased from our company, (ie. shelves, closet rods, drawers, baskets or hardware), just call our team at 1.800.218.2492 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order!
Shipping times vary depending on a variety of factors. As of this writing (July 2020), we suggest you consult with one of our design consultants at 800.910.0129. Depending on their size, orders ship via standard ground service by UPS or a freight carrier. For more information, refer to the Shipping Information page.

Shipping

Remember that Beyond the Closet orders over $400 includes free shipping within the contiguous U.S. on qualifying orders. See our Shipping Information page for details.

Please be aware that our shipping (and manufacturing) dates are ESTIMATED. Many factors in today’s business climate, including Covid-19 restrictions, a strained supply-chain, and shipping company challenges, cause us to caution you if you plan to install your project within defined calendar dates, or hire 3rd party installers or contractors in advance or your project’s arrival. For more details on estimated shipping dates, please call our sales department at 800.910.0129. Thank you.

Please note that freight companies will not deliver in neighborhoods where access is limited, where driveways are exceptionally long or where overhanging branches impede the driving of freight company pup trucks. Beyond the Closet freight deliveries are curbside only. If you do have impediments restricting delivery, and you still decide to move forward with your project, please know that Beyond the Closet is not responsible for any additional costs involved in expediting the delivery to your doorstep. Please inform your designer or call our sales department at 800.910.0129 for more information.

Yes, it will. We currently use two methods of localized delivery, UPS and freight carriers. In the case of UPS, you will be sent tracking information after the project leaves our plant, and deliveries are dropped shipped to your home. This means UPS will show up at the delivery address you provide us on a day and time that is beyond our control. Other than during instances of major weather conditions, (delivery conditions determined by UPS or the local freight company), both UPS and freight companies deliver during periods of inclement weather. Our freight delivery service will call you and coordinate a delivery time that works for both you and the freight company. They will require a signature from someone older than 18 years of age when delivery is accomplished (Covid regulations vary across the country, some carriers may not require a signature). EasyClosets is not responsible for damage to orders caused by inclement weather, so we ask that you prepare accordingly for the estimated day of delivery. Thank you for understanding.

At BeyondClosets, your initial purchase price includes the cost of manufacturing and free shipping (if the order is over $400) your project to the address provided to us. However, EasyClosets is not responsible for covering the cost of any additional white–glove services from the carrier or its sub-carriers. EasyClosets covers only the cost of curbside delivery, but the customer is responsible for any charges above and beyond curbside, e.g., physically bringing the product up to the home, or into the garage, etc.

Additionally, if the customer cannot accept a freight delivery to their place of residence and asks that the freight company hold their project in storage or change the delivery address, the customer will also be responsible for those charges. Generally, freight depots will charge a daily fee to hold projects for up to 30 days. If, after discussing the matter with our customer service department, a customer does decide to take advantage of either a white-glove service or storage of their order, the customer will know in advance the daily charge for storage and any other additional service (if it is available in their area). In each case, the credit card on file with EasyClosets will be charged for the additional service.

For any additional questions on this matter please call Customer Service at 800.218.2492, thank you.

Installation

You can clean your closet system by wiping with a damp cloth. Citrus-based, spray adhesive cleaners also work well.
No, our closet organizers are attached to the wall behind the unit using our patented rail system. See Installation info for more details.
Installing our closet systems requires a basic proficiency with home improvement projects. The typical installation requires the use of a tape measure, drill, screwdriver, hacksaw and level. To see the basic steps involved for an installation, click here.
When you receive your closet organizer, the only thing that will require cutting would be the rail, (the first step of your installation) and the rail cover, (the last step of your installation). Both are cut easily with your hacksaw. We cut all of the shelving and hanging rods for your closets to the sizes in the designs you order. If you order crown or base molding, as noted on our site, you are required to cut it for installation using a miter saw following our instructions.
We provide you with complete instructions on how to install your closet organizer using our patented rail system. For a sample of these instructions, Click Here.
Our closet systems can be mounted to concrete walls similar to the method used for regular sheetrock walls. The only difference is that we require the use of blue Tapcon masonry screws instead of the regular black rail screws that are used with sheetrock. Likewise, if you have metal studs, you will use the toggle bolts we supply with your order. Please specify that your closet organizer will be mounted to concrete or metal studs during the design process by selecting the Concrete or Steel Wall Type in the “Features” window located in the top menu of our design tool. You may also call our design team at 1.800.910.0129, #3 during business hours prior to ordering for assistance.
Absolutely! Hanging, shoe units and shelving sections are adjustable up or down in 1.25 inch increments. Regular shelves sit on pins and are easily adjusted. Our locking cam shelves and hanging rods are adjusted up or down easily with a screwdriver. Changing the width of sections in your closet will require the purchase of new shelves. If you want to ensure adjustability for your design before purchasing, or think you may want to add drawers or baskets to your closet organizer at a future point, it is a good idea to give our design team a call at 1.800.910.0129, option 3 during business hours before you buy so they may review your design with this in mind. If you have purchased your closets already, and want to make a change, please give our Customer Service Team a call at 1.800.218.2492 during business hours and they will assist you.

Policies and Procedures

We do have a program that is set up for qualified builders or contractors that plan to use our closets in upcoming projects or qualified home professionals that would like to design and install our closet organizers as part of a successful business. For more information refer to our page summarizing our trade program.
Yes. We offer a Limited Lifetime Warranty on materials and workmanship.
Should you decide you want to modify an organization system purchased from our company, (ie: shelves, closet rods, drawers, baskets or hardware), just call our team at 1-800-218-2492 during business hours. We can verify your previous order with your name, invoice number or email address and gladly assist you with your parts order.
We accept returns of unused materials within 30 days of purchase. Return shipping costs are the customer’s responsibility. For our complete return policy, please refer to our policies.
BeyondClosets will replace any damaged or missing elements of your project, but only within 90 days from date of delivery with no cost to you. Beyond that 90-day limit the customer is responsible for all replacement and shipping charges. Our goal is customer satisfaction, and we understand how unforeseeable circumstances may delay your installation. All we ask is that you PLEASE reach out to us within those 90 days with any concerns over missing or damaged parts. We will do all in our power to rectify the issue. Thank you.
Our Privacy Policy tells you how EasyClosets collects, uses, and protects information about you. Please click here to see our Privacy Policy.

Colors & Styles

Personalize your design with the colors, styles and hardware of your choice.
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Appealing colors to complement your home’s style.
Although we make every effort to ensure color accuracy on our website, your final product may not be an exact match to the image displayed.
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